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Methodical and precise professional transitioning into software engineering and cybersecurity. Proficient in Python, SQL, Lua, Linux, Java and comfortable with Agile methodologies, with a proven track record of troubleshooting complex systems and resolving challenging problems for users. Highly versatile and quick to adapt to new technologies, currently advancing expertise through Cisco certifications and hands-on technical projects. I tackle challenges with an open and proactive approach, always curious to go beyond my current limits. I enjoy challenges that allow me to develop my creativity and problem solving skills. I like growing as a team and I don’t mind a fast-paced environment. I want to reach my full potential and help others reach theirs.
Service Desk, Technical Consultant, Programmer Analyst
Joint Services Italy S.r.l.
2021-10 – current
- As a Service Desk L1, I categorize, analyze and resolve service tickets from fintech clients, supporting SymphonyAI's NetReveal operations (CDD, AML, WLM), so that software bugs don’t hinder the daily operations of the clients.
- As a Technical Consultant and Programmer Analyst, I design and optimize data extraction from Linux machines and Oracle databases (10,000-100,000 records) using regexps, Bash, Oracle SQL, and PL/SQL, to aid the Business Intelligence needs of clients. Additionally, I assist Business Analysts with quarterly reporting tasks and provide solutions for manual and automated software testing, delivering results with testing volumes of 100-1,000 records. This is a useful support for Business Analysts delivering deep, technical insights to clients, and an assurance mechanisms for Software Developers before deployments occur in Production.
Tools: Linux, Jira, Spreadsheets, SoapUI, ChatGPT
Languages: Oracle SQL, CSS, Python
Methodologies: Microservices, Support, Data extraction, Reporting, Manual testing, Automated testing, Teamwork
Web Developer and Live Event Support
Self-employed volunteer
2023-10 – 2023-11
- I led the design, development, and operation of a live web application utilizing spreadsheet technology for a two-day Martial Arts World Tournament. My responsibilities included registering athletes into the system and creating a user-friendly interface for local operators to record performances and judges' scores. I developed a live ranking visualization system for each discipline, ensuring real-time updates throughout the event. Overall, 6 live operators where able to use my system simultaneously. During the final ceremony, I was tasked with generating a custom ranking for exceptional athletes based on specific criteria—delivering the solution in under 30 minutes for immediate printing. My two-person team was honored with the 'Best Event Management' award for our contributions to the tournament's success!
Tools: Spreadsheets
Methodologies: Functional programming, Data science, Data visualization, Real-time data management, System development, Live support
Shift Lead
Keywords Studios
2018-08 – 2021-10
- During this time, I designed and implemented an automated testing tool that increased compliance with internal procedures by reducing misses to ~50% since adopting my tool.
Tools: G Suite, Microsoft Office, Microsoft Teams, Spreadsheets, Slack, Jira, OTRS, Zendesk, HelpShift, Hydra, Freshdesk
Methodologies: Process improvement, Operations management
VIP Player Support
Keywords Studios
2017-10 – 2018-08
- Leveraging my experience in the related previous role, I was able to serve top (VIP) players, with a lightning-fast (SLA: 5 mins), human, high-quality service, for a game developer client.
Tools: G Suite, Microsoft Office, Microsoft Teams, Spreadsheets, Slack, Jira, OTRS, Zendesk, HelpShift, Hydra, Freshdesk
Player Support
Keywords Studios
2015-10 – 2017-10
- As a Player Support Agent, I served as the essential link between our clients and the gaming community. My responsibilities included investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to clients' developers. On the side, we worked on translations, proof-reading and constantly maintained a high standard of quality through internal QC reviews. I joined several teams, in a dynamic workspace, with continuous growth opportunities, and the chance to make a meaningful impact into the experiences of millions of players worldwide.
Tools: G Suite, Microsoft Office, Microsoft Teams, Spreadsheets, Slack, Jira, OTRS, Zendesk, HelpShift, Hydra, Freshdesk
Methodologies: Game testing, Game localization
Codex Orso: AI-Powered Interactive Resume & Profile
Self-Directed (in collaboration with Firebase Studio AI)
2024-06 – Present
- Spearheaded the design and development of 'Codex Orso', a dynamic and interactive personal resume website, built in close collaboration with Firebase Studio's AI coding assistant.
- Engineered a platform to distinctively present professional qualifications, projects, and skills, strategically tailored to attract opportunities in Software Engineering, Game Development, and Cybersecurity Analysis.
- Leveraged a modern tech stack including Next.js (App Router, Server Components), React, ShadCN UI components, and Tailwind CSS for a responsive and aesthetically pleasing user interface.
- Integrated Genkit to power generative AI features, such as an AI-driven Q&A about the resume content and a job match analysis tool.
- Implemented a comprehensive dynamic theming system, allowing users to switch between multiple 'Basic' and 'Fantasy' visual styles, enhancing user engagement.
- Developed an in-app resume editing capability, enabling real-time modifications to all sections of the resume data directly within the browser.
- Iteratively refined the application through prompt engineering and AI-assisted coding, focusing on clean code, user experience, and feature richness.
Tools: Firebase Studio, Next.js, React, Genkit, ShadCN UI, Tailwind CSS, TypeScript, Git, VS Code
Languages: TypeScript, JavaScript, HTML, CSS
Methodologies: AI-Assisted Development, Iterative Development, Agile Principles, Prompt Engineering, Full-Stack Development, UI/UX Design
Open Gateway API Hackathon - Fundación Telefónica (Hosted at 42 Madrid Campus)
Fundación Telefónica
2025-05 – 2025-6
- Participated in a 2-day intensive hackathon focused on leveraging Telefónica's Open Gateway APIs and exploring the use of MongoDB for potential AI-driven solutions.
- Collaborated within a team to design a backend application concept for secure identification (KYC, SIM and device swap protection, device location and SIM number verifications) of customers and optimized connectivity (Quality-on-Demand API's).
- Focused on contributing to the solution's architecture design and product presentation for the elevator pitch, however we did not pass the shortlist.
- Gained practical insights into the importance of rapid ideation, effective product presentation, and creating impactful mockups within highly time-constrained development cycles.
- I had the opportunity to learn from the well-documented API's by Open Gateway and to be mentored on the usage of MongoDB in a number of scenarios; my learning is still in progress and I'm considering earning a MongoDB certification in the near future.
Tools: Laravel Telescope, Open Gateway API, MongoDB, Python, JavaScript, Google Slides, Google Docs
Methodologies: Functional mockups, elevator pitch, rapid prototyping
Lead Game Developer in GTA V mod scripting
Self-employed volunteer
2021-06 – 2023-10
- In my spare time, I develop mods for Grand Theft Auto V, building a project with over 3,000 lines of code while using Git for version control. My scripting work primarily involves Lua, with additional experience in TypeScript and C#, for developing the game logic and parts of the backend; while using MySQL and Python for the majority of the backend code and Flask for the frontend. In this project, I've also developed a server-initiated remote procedure call (RPC) system using network events to coordinate execution of client-only functions across multiple clients. It was implemented as an event-driven feedback mechanism to collect and process client responses asynchronously.
Tools: Spreadsheets, Linux, MySQL, Flask
Languages: Lua, TypeScript, C#, SQL
Methodologies: RPC, Asynchoronous communication, distributed coordination, Kanban, Software Development Lifecycle, Object Oriented Programming, Functional Programming, Event-driven Programming, Database design, Full-stack development, Project management
Data science project
Self-employed volunteer
2021-05 – 2023-05
- Personal data mining project, using Python for conversions of data between various formats, for exploratory data analysis, and for designing analysis algorithms
Tools: Spreadsheets, MySQL
Languages: Python, JSON, SQL
Methodologies: Data analysis, Predictive algorithms, Data structures and algorithms, Data preparation, Dynamic SQL
Cisco Certified Network Professional
Cisco
in progress
- Demonstrated skills in all things security infrastructure, including: network, cloud, and content security, endpoint protection and detection, secure network access, visibility, and enforcement.
- Security concepts: identify common threats and vulnerabilities; Understand key concepts like encryption, virtual private networks (VPNs), and techniques used to prevent attacks.
- Network security: compare security solutions, be able to set up and manage firewalls, implement preventative security measures, and configure secure remote access solutions.
- Securing the cloud: describe different clouds and services, and understand how to securely manage cloud applications.
- Content security: understand how to redirect and capture web traffic, verify user identities, compare security solutions, and set up email security features, such as spam filtering and encryption.
Cisco Certified Ethical Hacker
Cisco Networking Academy
in progress
- Certification in offensive security, combining self-study and hands-on practice to proactively identify, exploit, and mitigate vulnerabilities. Training includes ethical hacking techniques, penetration testing methodologies, and strategies for strengthening system defenses.
Bachelor of Information Engineering
University of Padova
2024-11
- Thesis: Compatibility Analysis between GDPR and Distributed Ledgers Technology
- Online badge: https://bestr.it/award/show/5ki5EDbaSOq5dyVBX5Lqyg
- Completed my university degree while working full-time and living abroad.
- My academic results in computer science courses have always been high.
- Elements of Software Engineering: 29/30.
- Data structures and Algorithms: 28/30.
- Programming in Java: 30/30.
- CPU Architectures: 29/30.
- Theoretical Computer Science: 27/30.
- Telecommunication Lab: 30/30 cum laude.
- Electrical Engineering: 30/30.
Responsive Web Design
freeCodeCamp
2022-02
- Certificate representing approximately 300 hours of work, focusing on the fundamentals of responsive web design, including HTML, CSS, and principles of building user-friendly, adaptive websites. I am able to publish, monetize, analyze and debug custom CSS website styles. I am also able to design my own websites and integrate web design into other coding projects, for dynamic and complex logics behind the browser’s screen.
JavaScript Data Structures and Algorithms
freeCodeCamp
2022-05
- Certificate representing approximately 300 hours of work, focusing on mastering JavaScript and building interactive, state-managed web applications using React and Redux. I am able to put my hands “under the hood” of JavaScript and React projects thanks to this experience.